Tuesday, 20 August 2019

Your right on baggage


We are in the middle of summer in which millions of people will take their flight to go on vacation, do you know your rights on your luggage? Now we tell you.



Definitely when we fly, we may have an incident that could damage our trip either to or from the trip, and more and more airlines are changing their policies regarding baggage limitations, however airlines must comply with A series of legal measures established by the European Parliament in the Passenger Rights Regulation (EC) 261/2014, we often do not know what they are and do not know how to proceed.

MY SUITCASE DOESN'T APPEAR, WHAT DO I DO?

When you invoice a suitcase at the airport it is your duty to respect the rules in terms of weight and content of the package established by law at the same time, it is our right to receive the luggage intact and at the appropriate times.
The steps to follow in this case is:
1. Go to the point of attention of the airline with which we have flown before leaving the airport.
2. Report the incident, requesting a piece of baggage irregularity (PIR) describing the details of the event.
3. Save all tickets or purchase receipts since most companies usually cover between € 90 and € 120 of what we can consider expenses of first necessity, that is, clothes or clothes for a change and expenses on hygiene items that You have to buy at destination for not having your luggage.
4. Make a list of the objects contained in the lost suitcase to attach to the party and send them to your insurer if before traveling you have hired a travel insurance that covers these types of problems with luggage.
5. Deliver the completed part in each field to the airline counter and keep a copy for yourself.
6. Wait for the response of the airline and the compensation that touches you, which will be calculated according to the type of incident suffered, the value of the objects (if the suitcase is finally lost) and the expenses caused by the incident.



OTHER RECOMMENDATIONS TO PROBLEMS WITH LUGGAGE:

• Damaged luggage. If your suitcase or its contents are damaged upon arrival at the airport, go to the company counter to show the damage and request a form to claim the damage. Ideally, do it before leaving the airport.

• Baggage delay If the final destination is reached and the suitcase does not appear, the passenger is entitled to reimbursement of expenses that this inconvenience may have caused during the holidays,

• Theft in your luggage: The airline is obliged to respond to lost, lost or damaged luggage, but not to theft that occurs in the suitcase if it arrives at its destination in perfect condition. Therefore, in these circumstances, even if you make a claim to the company, you will not be entitled to compensation, and the correct way to act will be to go to the airport police station as a victim of a theft to file the corresponding complaint. The limit of liability is about 1,400 euros per passenger unless special declaration of value prior to the check-in of luggage after paying an additional fee.

THE DEADLINES FOR CLAIM ARE THE FOLLOWING:

• For damage to luggage: up to 7 days from the date of receipt of luggage.

• Due to late luggage: up to 21 days from the date it should have been received.

• For lost luggage: no limit. You must first make the claim for late luggage, and if after 21 days you have not received it you can make the claim at any time. You can also present it before if the airline confirms that your suitcase has been lost. Now you can travel a little quieter knowing all the rights you have as a passenger. It should be noted that each airline has its own rules so it is convenient to review its billing policy before the flight.



You will not fly without learning one more thing!!

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